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[Important] Emergency Maintenance and Compensation for ARK Issue

2026.10.31

[Important] Emergency Maintenance and Compensation for ARK Issue

Thank you for playing EXE ARENA.

We have identified an issue affecting some players where their ARK balance decreased unexpectedly, even though they had not used any ARK.

To resolve this issue and restore the affected ARK balances, we will conduct emergency maintenance during the following period.

■ Maintenance Schedule

October 31, 2026 (Sat), 12:00 PM – 1:00 PM (JST)

Please note that the maintenance end time may change depending on the progress of the work.

The game will be unavailable during maintenance.

■ Maintenance Details

  • Fix an issue causing ARK balances to decrease unexpectedly.
  • Restore ARK that was incorrectly deducted due to this issue.

■ Compensation

As an apology for the inconvenience caused by this issue and the emergency maintenance, we will distribute the following compensation to all players through the in-game "Presents" feature.

[Compensation]

150 Free ARK

[Claim Period]

October 31, 2026 (Sat), 1:00 PM – November 7, 2026 (Sat), 11:59 PM (JST)

Please claim your compensation from the in-game "Presents" section.

Compensation cannot be claimed after the claim period ends.

Please note that the restoration of ARK lost due to this issue will be handled separately from the compensation described above.

We sincerely apologize for the inconvenience caused to our players so soon after the official launch.

We will continue working to improve the stability of our service and provide a better gaming experience for everyone.

Thank you for your continued support of EXE ARENA.